Service
The long-term maintenence and further development of the solution that occurs as your business changes and which takes place after the solution has been implemented.
The word maintenance may sound dry and dull, but maintaining your solution by keeping it upgraded and regularly reviewing which new functionalities, modules and add-ons could take your business to the next level is what makes your solution a sustainable choice. As a result, you can meet new customer behaviours again and again.
The only constant is change, a wise Greek philosopher once said, something more relevant now than ever before. Your organisation, the external world, and your customers' behaviours and preferences will certainly change. Our solutions create space for this change and for growth by continuously evolving and providing great opportunities for scalability as your chain grows, both nationally and internationally. The result is that you are equipped for this change and can quickly act ahead of your competitors.
To put it differently, when your system is implemented, it is not static for all eternity; rather, Bedege helps you manage the system and update and develop it based on your solution's circumstances (SaaS or On-prem) and your needs.
Part of the maintenance of the solutions we offer is our support offering.
We support your entire business via phone and email 365 days a year from 06:00 to 22:00 with a customised setup specifically for your business based on your needs and the structure of your own organisation regarding support, allowing you to focus on what you do best while we take care of the rest.
Our dedicated support handles around 68,000 cases per year and includes 1st, 2nd, and 3rd-line support.
Monitoring services that handle integrations, replication and batch jobs.
Troubleshooting, repair and quick exchange of hardware for our contract customers.
Thanks to our SPOC service, you gain a single point of contact aimed at facilitating your operations. Bedege channels to the appropriate third party according to the agreed contract, which means less work for you.
Does it sound too good to be true? The SaaS solution is continuously upgraded throughout the year, ensuring that you will always have the latest version of the solution and the ability to utilise new functionalities and improvements.
The fact that the solution is updated so frequently places demands on us as partners on several levels. Firstly, in terms of ensuring that all development we carry out is done in accordance with Microsoft’s and LS Retail’s recommended methods, and secondly concerning testing the solution and all integrations to ensure that everything runs smoothly without implications.
New rules and laws, new strategies or expansive growth mean that new requirements and requests may arise after your solution has been implemented.
Whether you want to develop the solution you have, start using new modules or add-ons, or build a new integration with a new external system, we will assist you and ensure that the process is as smooth as possible.
Would you like to know more about how Bedege works with maintenence for our clients? Get in touch with us and we'd be happy to share more.
